Asking a Patron to Leave – If any red flags go up, it’s time to stop serving the customer. If the situation escalates to the worst-case scenario of needing to ask the guest to leave, follow these four steps:
Immediately inform all staff members and management that the patron can no longer be served, and that you will be asking them to leave.Before approaching the guest, determine if you will need police assistance. If so, call for help immediately (better safe than sorry), and if not, make sure you have a witness, such as a server or bartender, with you when you ask the guest to leave.Approach the guest and simply inform them that for their own safety, and for the safety of those around them, it would be best if they left your establishment. A straight-to-the-point, polite but worried approach works best. Your confidence will be your biggest asset. This is also a great time to find out how the guest will be getting home. If they don’t have a safe ride, call them a taxi or ride-share service.Immediately document the situation in great detail. Include the guest’s name (if you have it), a physical description, conversations you had, observations, and offers you made to ensure their safety.
Chances are that at some point or another, you’re going to have to ask a patron to leave your restaurant because they are too intoxicated. By following these tips, you’ll know the signs to look for and how to make the process go as smoothly as possible. : Responsible Alcohol Service: How and When to Ask an Intoxicated Patron to Leave
- 0.1 How to decline service to a patron who is nearing intoxication?
- 0.2 How do you slow down alcohol service?
- 1 What to do after intoxicated?
- 2 Is it rude to turn down a drink?
- 3 What is the fine for supplying liquor to an intoxicated person in Victoria?
How to decline service to a patron who is nearing intoxication?
Do’s of service refusal –
Do be polite and avoid value judgements. Use tact – politely inform the patron you will not serve them any more alcohol.Do point to posters/signs behind the liquor service point to reinforce your decision.Do explain the reason for refusal of service (e.g. showing signs of being unduly intoxicated).Do offer (if appropriate) non-alcoholic beverages instead, or to phone a taxi or a friend to drive them home. It is harder to get angry with someone offering to do something for you.Do make sure that they leave the premises safely and that they do not hang around outside.Do enter incidents relating to refusal of service in a log book, especially those involving threats or aggression.Do advise management and other bar staff that the person has been refused service to ensure they are not served liquor by someone else.
How do you slow down alcohol service?
Offer food and water – Offering the customer food and water is a great way to slow down service. Food helps to slow the absorption of alcohol into the body. If you can tempt a guest to eat something, they can satisfy hunger and keep their BAC reasonable at the same time.
How do you tell someone not to bring alcohol?
How can I ask guests not to bring alcohol as host gifts? I help to host an annual party that has been going on for years, with dozens of attendees. In the early years, it was almost like a potluck: people brought things they’d made. Cookies or tarts, home made bread, party dips, cheese plates, that sort of thing.
The kitchen was humming with people putting the finishing touches on their special dish. But over time, the attendees aged. They didn’t have the energy to get up early to bake 4 loaves of bread before they leave for the party. They bring something bought: cookies, tarts, bread, maybe. New attendees were less engaged: instead of being “the best friend of the host for 30 years” or “someone who worked with the host for over 10 years”, many attendees are “the person who lives 5 doors down and sees the host twice a year” or “the child of a former attendee who likes to stop by and see everyone.” These less-engaged people aren’t going to get up early to bake 4 loaves of bread before they leave for the party.
They also bring something bought instead of making something for the party. But as people get even older, or as even-less-engaged attendees start to come, remembering to go to the store the day before the party to get something to bring gets less appealing.
These people bring something that’s not only bought, it’s nonperishable. And here we are with wine, possibly liquor, or a box of chocolates. The sort of thing you can buy 5 of and set aside to take to parties, to wrap up and give as a Christmas gift to a visitor who unexpectedly bought you one, or use at a party of your own.
If when “the season” dies down you have some still, you can just consume it. That’s what’s happening in your circle: people are grabbing something non perishable, either because they can buy it well in advance of the party, or because they believe the host can consume it well after the party.
They’re not very engaged with the work of “bringing a gift to the party” – putting in thought in advance, making something, buying something at just the right time. Now, you can look at this as a benefit. People who don’t drink much often don’t have a lot of alcohol in the house. Gaining a dozen bottles of wine means that there’s always wine for the rest of the year if you’re having a smaller gathering.
It’s not going to “go stale” the way chocolates might (and you can always put chocolates in the freezer.) Depending on the party, the food, and just what’s been brought, you can open it on the spot and everyone can have some. But, if you don’t want alcohol, then tell them what you do want.
- Maybe it’s nothing.
- Invitations used to say “we invite your presence, not your presents” and that sort of thing to say “please don’t bring anything.” (You could go with a simple “no gifts please.”) If it’s something else instead, then tell them what you want, not what you don’t want.
- For example, if you’d like to cook more, you could ask people to bring a potluck dish that suits a buffet along with the recipe for it so that you will have a little repertoire of foods to make.
Or if you now have a backyard, ask them to bring an inexpensive item that non-backyard-having people don’t realize they need, as a form of education. Or, sticking with the drinks concept, you could ask people to bring an interesting non-alcoholic drink for everyone to try, or a mocktail recipe and the ingredients for it.
- If there’s a particular season coming up, you could ask them to bring you a Christmas ornament or a beach toy or a packet of seeds.
- All these instructions should be wrapped in some sort of disclaimer like “presents are not expected, but if you can’t resist, please bring xx.” In general, it’s hard to tell people just “don’t do this really specific thing.” Either ask them not to do the general thing (bring a gift) or give them some guidance about what sort of gift to bring.
“Let’s teach each other” is a good explanation for why you are guiding the gifts. So is “my party has a theme” – Xmas, Hallowe’en, new backyard, etc. : How can I ask guests not to bring alcohol as host gifts?
How do bartenders deal with drunk customers?
6) The FAST Method for Handling Drunk Customers – Friends: Chances are, drunk customers are with friends. Enlist their help. Explain that you are unable to serve the customer and you want to ensure they get home safely. Ask: If the intoxicated guest is alone, or their friends aren’t helpful, ask the guest if they really do want another drink.
Are you sure?” Give the guest an opportunity to cut themselves off. If that doesn’t work, and they say “yes, I want another drink,” then Suggest: Drunk customers could be distracted by the promise of a complimentary snack and a glass of water. Or, suggest a soda or coffee on the house. If that doesn’t work, kindly and quietly say, “I’m sorry but I cannot serve you.” Taxi: Even if you’ve succeeded in talking drunk customers out of more drinks, your work is not done.
You need to get them home safely. Call a taxi. Ask their friends to summon an Uber or Lyft driver. Then, double check that the customer actually gets into the vehicle! If all of the above isn’t working, you need to call the police. Escort the customer outside so that the police can monitor the customer away from the eyes of your other patrons.
What to do after intoxicated?
Myth: Throw up to sober up – Throwing up won’t reduce your blood alcohol level. Alcohol is absorbed into your bloodstream very quickly, so it won’t make much difference unless you vomit immediately after taking a sip. However, drinking too much can make you nauseous, and throwing up often helps relieve nausea.
Even so, trying to make yourself throw up is not a good idea. You can’t make yourself sober up more quickly. Time is the only solution. If you’re feeling the effects of alcohol, drink water or sports drinks to prevent dehydration, Certain OTC medications and bland foods can help with a headache or an upset stomach.
Also, seek help immediately if you think there’s any chance you may pass out.
How do you cut someone off alcohol nicely?
How do I cut someone off? – If one of your guests is at or close to the point of alcohol intoxication, it is important to prevent them from drinking any more alcohol. Here are a few tips to help you refuse alcohol service to a guest without conflict:
Avoid confrontation. Speak to the intoxicated individual privately and avoid embarrassing them in front of their friends. Treat the guest with respect. Suggest food or other non-alcoholic alternatives in a friendly manner. Do not argue, but don’t back down either. Once you inform the guest that they are cut-off, do not waver from that decision. Calmly state the reason why you can no longer serve them alcoholic drinks. Let the guest know that your house rules and the law do not permit you to serve them any more alcohol. Do not be rude or act superior. Get your point across in a calm and friendly manner. Listen and acknowledge the guest’s frustration. Be respectful when talking to them, but clear that you cannot serve any more alcohol. Monitor the guest who has been refused service. Always advise the host or other serving staff that a guest has been refused service. Make sure that friends are not providing him/her with alcohol.
(adapted from October 2006 Smart Serve newsletter) Related Links
How to Handle Intoxicated Guests.
Is it rude to turn down a drink?
How to Say No to a Drink Students say no to drinks all the time whether it’s because they don’t drink at all, they aren’t drinking that night, or they are pacing themselves and in between drinks when offered one. It can feel rude or unfriendly to say no when someone offers a drink, but you can say no to a drink.
- People should respect your choice.
- However, if you feel uncomfortable saying, “I don’t drink”, or you worry that might solicit additional questions, check out this video for some creative ways Princeton students refuse a drink.
- You can also hold a cup with water or mixer in it and most people will leave you alone.
But if someone is still bothering you about it, you can say any of the following:
“I have an early morning tomorrow.” “I want to take it easy tonight.” “I have too much to do tomorrow.”
You can also distract the person by changing the subject, suggesting that you go do something else, or saying you need to go to the bathroom. If you say no to a drink, some people might ask you why you’re not drinking. If you see someone else being pressured to drink, you can use the,
You can directly tell the person doing the pressuring that it’s not cool. You can ask one of their friends to ask them to stop. Or you can distract everyone from the situation by inviting the person being pressured to dance, to come with you to the restroom or to head somewhere else away from the person doing the pressuring.
: How to Say No to a Drink
What is the fine for supplying liquor to an intoxicated person in Victoria?
Licensees may be fined in excess of $17,000 or be issued with a fine on the spot through an infringement notice. It is also an offence for other persons to obtain alcohol or aid and abet an intoxicated person, with a maximum fine exceeding $2,000.
How fast can the liver process alcohol?
How The Body Processes Alcohol – The body follows a pretty straightforward process when digesting and metabolizing alcohol. Therefore, the amount of time that a drink will stay in someone’s system has more to do with how much a person drinks than any other factor.
Once swallowed, alcohol enters the digestive system and travels to the stomach and small intestine. Approximately 20% of alcohol is absorbed through the stomach, and most of the remaining 80% is absorbed in the small intestine, then directly to the bloodstream. Once in the blood, alcohol is rapidly transported throughout the entire body, which is why alcohol impacts so many different bodily systems.
Most of the alcohol that enters the body eventually ends up in the liver, where the vast majority of alcohol metabolism takes place. In general, the liver can process one ounce of liquor (or one standard drink) in one hour. If an individual consumes more than this, the system becomes saturated, and the additional alcohol will accumulate in the blood and other tissues until it can be metabolized.
If this happens too many times or too fast, damage to the brain and tissues of the body can develop. The human body is very effective at processing alcohol, provided that alcohol is not consumed so quickly as to cause alcohol poisoning, It is estimated that between 90% and 98% of all alcohol that enters the body is metabolized and absorbed.
The remaining alcohol is then expelled from the body through sweat, urine, vomit, and feces.